Refunds and Cancellations
Lemon Head Design operates as a business and we expect clients to understand and respect our policies. Our goal as a web design and internet marketing company is to bring the highest value per dollar spent by our clients, and in order to help us in that pursuit, we need to cover expenses to manage our operations. We require payments to be made on time in respect to the services offered to our clients.
We understand that sometimes “life happens” and you may need a refund on fees paid for services to Lemon Head Design. We try to be fair, and create a policy that is a win-win for both parties. We will work with you to make you satisfied with our work. However, if a refund is requested and granted, all property created by Lemon Head Design including graphics, content, and code, will remain the property of Lemon Head Design.
Requests for the final portion of payment due on all projects are not made until the project receives final approval from the client. Final payment is due within 7 business days once the invoice is received.
By signing up for our services you acknowledge that you have read and understand this Agreement and agree to be bound by its terms and conditions.
General Refund Policy Guidelines
Web Design & Development:
Web design and development projects require extensive resources, consumes our time and incurs internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payments for custom design projects (i.e. custom logo designs and branding projects, full website designs, individual page mockups and smaller design components within a website, etc.) and custom development projects (i.e. php programming, WordPress CMS custom development, WordPress Plugin custom development, etc.) are made to us in increments as a courtesy to the client as well as discounted for those who agree to pay in full, but if a project gets cancelled, delayed or postponed by the client, then all monies paid will be retained by Lemon Head Design and if applicable, an additional cost will be charged to the client for all work completed beyond what was already paid for shall be paid by the client. All projects that are completed as defined as the scope of the work are non-refundable.
Website Maintenance and Hosting:
When adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos. Unused hours do not roll over to subsequent months. No refunds are provided for unused hours. There are absolutely no refunds for any fees related to website maintenance services. In addition, all website maintenance cancellations require a written 30-day notice.
Unless otherwise provided, you agree that until and unless you notify Lemon Head Design of your desire to cancel the web hosting services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.
Any invoice that is outstanding for more than fourteen (14) days may result in the suspension or termination of web hosting services. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, Lemon Head Design may suspend or terminate your account and pursue the collection costs incurred by Lemon Head Design, including without limitation, any arbitration and legal fees, and reasonable attorneys’ fees. Lemon Head Design will not activate new orders or activate new packages for customers who have an outstanding balance on their account.
Lemon Head Design is not responsible for transferring websites to and from Lemon Head Design's web servers and reserves the right to charge for any web hosting transfer requests.
SEO & Internet Marketing:
Customer understands, acknowledges, and agrees that Lemon Head Design has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. Customer’s website may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as 90 days, and in some cases longer, after commencement of plan to list and/or update customer’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason. Lemon Head Design is not responsible for changes made to customer’s website by other parties that adversely affect the search engine or directory rankings of customer’s web site. SEO and marketing professional services require extensive resources, strategy, and consumes our time and incurs internal expenses. Therefore payments made for SEO and marketing services, are non-refundable.
Setup fees are applied directly to expenses incurred by Lemon Head Design in the setup phase of any of our services and are non-refundable.
We will ask the client for credit card payment info so that we can charge the client's card for services provided or we will send an invoice so that you can pay from your end. Claiming that you didn’t provide your card info or that you are not aware of such charges is illegal and fraudulent.
If we receive a chargeback or payment dispute from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
How Refunds Are Processed:
All refund requests are manually reviewed by our management team. In the event that you have been approved for a refund we will apply a credit to your account for the refund amount if continuing services with us. Otherwise if you have paid using your credit card - the money will be transferred back to your credit card account within 30 business days after approval.