Refunds & Cancellations
We try to be fair and create a policy that is a win-win for both parties. Here's how refunds, cancellations, and account issues are handled — service by service.
We understand that sometimes "life happens." We'll work with you to make you satisfied with our work. However, once resources are committed, payments and deposits are generally non-refundable — and any work we've already created remains the property of Lemon Head Design if a refund is granted.
Final payment is due within 7 business days once the invoice is received.
We understand that sometimes "life happens" and you may need a refund on fees paid for services to Lemon Head Design. We try to be fair, and create a policy that is a win-win for both parties. We will work with you to make you satisfied with our work. However, if a refund is requested and granted, all property created by Lemon Head Design — including graphics, content, and code — will remain the property of Lemon Head Design.
Requests for the final portion of payment due on all projects are not made until the project receives final approval from the client. Final payment is due within 7 business days once the invoice is received.
1Web Design & Development
Web design and development projects require extensive resources, consume our time, and incur internal expenses. Therefore once a payment or deposit is made, it is non-refundable.
Payments for custom design projects (e.g. custom logo designs and branding projects, full website designs, individual page mockups and smaller design components within a website) and custom development projects (e.g. PHP programming, WordPress CMS custom development, WordPress plugin custom development) are made to us in increments as a courtesy to the client, and discounted for those who agree to pay in full. But if a project gets cancelled, delayed, or postponed by the client, then all monies paid will be retained by Lemon Head Design — and if applicable, an additional cost will be charged for any work completed beyond what was already paid for.
2Website Maintenance & Hosting
When adding new text and/or content to a page, the client is responsible for providing all text (in digital format) and images/photos. Unused hours do not roll over to subsequent months. No refunds are provided for unused hours. There are absolutely no refunds for any fees related to website maintenance services. In addition, all website maintenance cancellations require a written 30-day notice.
Unless otherwise provided, you agree that until and unless you notify Lemon Head Design of your desire to cancel the web hosting services, you will be billed on an automatically recurring basis to prevent any disruption to your services, using your credit card or other billing information on file with us.
Any invoice that is outstanding for more than fourteen (14) days may result in the suspension or termination of web hosting services. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, Lemon Head Design may suspend or terminate your account and pursue collection costs incurred, including without limitation any arbitration fees, legal fees, and reasonable attorneys' fees. Lemon Head Design will not activate new orders or packages for customers who have an outstanding balance on their account.
3SEO & Internet Marketing
Customer understands, acknowledges, and agrees that Lemon Head Design has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. Customer's website may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity.
Some search engines and directories may take as long as 90 days — and in some cases longer — after commencement of a plan to list and/or update a customer's website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason. Lemon Head Design is not responsible for changes made to a customer's website by other parties that adversely affect the search engine or directory rankings of that website.
4Setup Fees
Setup fees are applied directly to expenses incurred by Lemon Head Design in the setup phase of any of our services and are non-refundable.
5Chargebacks
We will ask the client for credit card payment info so that we can charge the client's card for services provided, or we will send an invoice so you can pay from your end. Claiming that you didn't provide your card info or that you are not aware of such charges is illegal and fraudulent.
Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
6How Refunds Are Processed
All refund requests are manually reviewed by our management team. In the event that you have been approved for a refund, we will apply a credit to your account for the refund amount if you are continuing services with us. Otherwise, if you have paid using your credit card, the money will be transferred back to your credit card account within 30 business days after approval.
By signing up for our services you acknowledge that you have read and understand this Agreement and agree to be bound by its terms and conditions.
Billing issue or refund question?
Reach out directly before requesting a chargeback. We'd much rather work it out than deal with the back-and-forth.
