Coming Trends of AI Technology
What Are AI Chatbots?
Chatbots, also known as chatterbots, are a form of artificial intelligence (AI) that are used in messaging apps. This tool helps add convenience to customers – they are automated programs that interact with online users like a human does. The cost is little or nothing for a business to engage with customers.
In essence, AI chatbots are software programs that engage in online conversations with customers automatically, usually through text. AI chatbots are typically embedded in web pages or other digital applications to answer customer questions without the need for human agents.
An AI chatbot has the capability to deliver interactive answers to customer queries in real-time by comprehending customer language. The more conversation you expose them to, the more responses improve over time. This results in dramatically improving the customer’s online experience.
AI chatbots are ideally suited for a wide array of online situations, ranging from customer service to sales. As the technology supporting AI chatbots has advanced, they have evolved from basic tools to ones that can engage with customers and other website visitors on a level that resembles human interaction. AI chatbots can even give online users a sense that they are experiencing a personal back-and-forth conversation.
Businesses are increasingly adopting AI chatbots because they offer more advanced capabilities. A CX Trends Report has revealed that 26 percent of businesses now offer AI and chatbot-guided self-service, and 25 percent of other companies plan to add it in the near future.
According to the Zendesk Customer Experience Trends Report in 2022, 66 percent of customers say AI chatbots make their lives easier by saving them time and effort.
Differences Between Conversational AI Chatbots and Rule-Based Chatbots
Conversational AI Chatbots
- Machine (deep) learning
- Learn from collected data over time
- Allows user to type responses
- Natural language processing
- Respond in complete sentences
- Does not require large amount of data set to output response
- Does not adapt over time without human intervention
- Operates by pre-programmed commands
- User can only input what the chatbot allows them to
Rule-based chatbots are popular because they’re easy to set up, but they only respond to a set number of questions with predetermined answers.
What is the AI Bot ChatGPT?
ChatGPT is a prototype dialogue-based AI chatbot that is capable of understanding natural human language and it generates strikingly human-like written text.
It has the ability to interact in conversational dialogue form and provide responses that can appear almost human. Large language models perform the task of predicting the next word in a series of words.
ChatGPT is the latest development of the GPT, or Generative Pre-trained Transformer – family of text-generating AIs.
Benefits of AI Chatbots
Affordability — One of the big motivators for the use of AI chatbots is that they are very affordable. The cost of ownership is extremely low compared to employing human agents to handle customer requests.
Availability — When you replace a human customer service agent with an AI bot, it is significantly easier for companies to offer 24/7 availability. When an online user poses a question or comment, an AI chatbot is prepared to give an immediate response. Utilizing databases and integrated systems, AI chatbots can readily assist a customer. However, a scripted chatbot is only able to follow the script.
Increased Revenue — AI-powered chatbots are able to issue product recommendations and introduce new products and services to online users. It does this based on their interests and needs. With very little wait time and quick responses, chatbots can boost sales by as much as nearly 70 percent on average by speeding up the buying decision process and increasing conversion rates.
Improved Customer Experience — With the aid of AI chatbots, your business will be able to provide superior customer service. This is because AI chatbots will streamline the customer journey, in addition to enabling your company to collect actionable data that can be used to enhance the quality of products and services. Also, AI chatbots will deliver real-time personalization. An advanced AI-powered bot has the capability to allow customers to carry out their entire customer journey within conversations.
Round-the-Clock Support — Your AI chatbot can open up a 24/7, real-time communication channel between your business and online users at your website to address basic questions and repetitive tasks. This leads to greater trust and improved customer satisfaction levels. Also, your customers won’t have to wait for the next available agent to respond.
Adaptable — No matter if it is for customer service, human resources support, or sales help, AI chatbots offer a wide array of applications. In essence, the bot is able to adapt to the unique needs of your customers.
Multilingual and Contextual AI Support — AI chatbots, in addition to answering questions, can also deliver contextual, personalized, value-driven support that your customers will greatly appreciate. Your AI chat can be programmed to comprehend and answer questions in any language. This enables your business to provide a personalized experience to your target audience.
What is Live Chat?
Live chat is a type of customer messaging software that enables your customers and other online users to communicate directly with your business’s agents. Live chat is a system of messaging that operates a pop-up chat window within your website.
With Live chat, your business is able to meet your customer’s demands in real time and assist them with their inquiries related to your products or services. This service enables your company to deliver outstanding customer service.
Advantages of Live Chat
Here are some statistics that illustrate in a dramatic way the benefits of live chat:
- Live chat has a customer satisfaction rate of 92 percent, the highest of any other channel;
- Nearly 80 percent of customers prefer the instant communication aspect of live chats;
- More than 40 percent of customers prefer to live chat for contacting support teams;
- More than 60 percent of customers who access a website’s live chat will likely return to that company’s website;
- Consumers who utilize live chat are 2.8 times more likely to convert into customers than people who don’t opt for live chat;
- About 60 percent of younger consumers – those 18 to 34 – regularly use live chat for customer service;
Another major advantage of live chat is giving customers a human touch in their interaction with your company’s website. Live chat is appreciated by customers who prefer a human connection to their online experience. Many customers like communicating with an actual human no matter the issue being addressed during their online conversation.
Look to Lemon Head Design for AI Technology for Your Business
At Lemon Head Design, our chatbot is a smart chat bot that is designed for your website with three main goals:
- Capture Leads
- Schedule Appointments
- Collect Payments
Capture Leads 24/7 – Even When No One is in the Office
Our chatbot can capture leads through a conversational flow that we design with your business in mind. The conversation can branch based on a user’s answers. This allows your company to identify more urgent leads or asking a different set of questions that are based on the lead type.
- Offer questions with multiple choice options;
- Ability to branch to different questions based on a visitor’s answer;
- Questions can have field validation to recognize numbers, dates, emails, and more;
Book More Appointments
- Connect to Google Calendar for direct scheduling;
- Define availability for each day independently;
- Define appointment time slots, number of options to give, etc.
- Define how far in advance or how soon appointments can be made;
Accept Payments on the Spot
Our chatbot at Lemon Head Design can take payments for you. Simply connect a payment processor, such as Stripe, provide some basic information and our chatbot takes it from there.
- Set amount and currency;
- Make payment part of the conversation flow;
- If successful payment, branch to deliver different content;
Improve Sales, Marketing and Support Efforts by Connecting Chat Data with Your Favorite Applications
Teams now-a-days know that data integration across your organization is one of the keys to generating successful outcomes. A number of direct integrations with popular software products such as Google Analytics, HubSpot, Infusionsoft, and Axosoft is available.
Additionally, you can use Zapier to integrate with more than 1,000 other applications. Together, these connected data points make it easy to leverage contact and behavioral information to optimize your marketing, sales, and support efforts.
Delight your best prospects with quick, personal replies. Use chatbots to engage and qualify visitors, then chat live to answer complex questions or on high-intent pages. It integrates seamlessly with our chatbots. Included in this monthly plan is Lemon Head Design handling getting everything set up and integrated on your website, as well as providing ongoing monthly support. If you have any issues at any time, feel free to give us a call and we will get it resolved for you.
- Unlimited Chats
- Full Customization
- Chat Inbox
- Chat Inbox
- Chat Transcripts
- Integration with Slack
- Mobile app Available
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